You can return your order within 30 days from receiving your products. To process a return please follow the next steps:
- Visit our returns centre: http://returns.vitalityonlinestore.co.uk
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
If you have any problem please contact with our customer service at:
Usually responds within two work days
Our Customer Services team provides support between 8am to 5pm Monday to Friday.
Orders can be cancelled at any time before the items are picked for production in our warehouse. To do so, you can contact our customer services via any of the contact options above. You will have several opportunities to review your order. We encourage you to review all the details in your basket before you check out. On the basket you will have the opportunity to amend the quantities, sizes, and embellishment to prevent, for example, spelling mistakes. Once an order is placed, we will send you an email with a summary of each item. We will withhold your order for a period of 2 hours after the email confirmation is sent, to allow you to review your order and contact us in case any amendment is required. Unfortunately, once the order is picked by our warehouse for production we do not have means to amend or cancel your order, so we strongly encourage you to review the order summary to prevent disappointment.
We cannot process returns or refunds for products that have been personalised or customised as these have been manufactured specifically for you. We only accept returns or refunds on customised orders when products or embellishments are faulty. In the unfortunate case that your items are faulty, we may ask you to provide us with pictures before we can process the resend or refund. Where possible please do not include any personal data in any of your pictures provided for us to review your faulty items.
All items are dispatched from the United Kingdom. Please be aware that all orders destined to countries outside the United Kingdom and the EU may incur duty and/or other charges. Any duty, clearance, or additional carrier charges are to be borne by the recipient and we cannot accept liability for these costs, unless otherwise agreed by writing. Unfortunately, we cannot anticipate these costs as these are dictated by each government and change from time to time. We encourage you to seek advice before you place an order.